EXCHANGES AND RETURNS

Once your parcel is received, if you are not entirely satisfied with your purchase, you've got 21 days from the shipments date to change it for free. You can exchange it for another product or we can give you your money back. We can also issue a non-expiring credit code that can be used for future purchases in our online store. Returns must be in perfect condition, with their original packaging, and all labels attached. When making a return, please include your purchase invoice.

To start the process: write to us at hola@isladeloboswimwear.com indicating which garment you want to return and which one you want to receive in exchange (or money back or credit code). We will reply as soon as possible to coordinate the next step.

SPAIN, EUROPE and UK

We will coordinate with you a convenient time slot for DHL to pick up your package at your indicated address. Depending on your place of residence, it could be necessary that you leave your parcel at a convenient DHL drop-off address. Once the parcel is received, we will proceed with the new shipping request or send your money back or issue a credit code. The money refund will be done via the same payment method you used at the time of making your purchase.

 

In Spain: we will refund the full order value, including the delivery and return cost. 

In Europe and UK: we will refund the full order value including the delivery cost on all orders above €300,00. If your order is below €300,00 we will refund the full order value excluding the delivery cost. If you prefer, you can make one exchange free of charge. Once this benefit has been used, the pickup cost and new shipping will be borne by the buyer.

REST OF THE WORLD

You need to send your parcel back to the following address: Carrer Muntaner 460, 5to 1ra, (08006), Barcelona, Spain. Please ensure you keep a safe copy of your tracking number/ delivery proof as we cannot be held responsible for any parcel that has not arrived to our premises. Once the parcel is received, we will proceed with the new shipping request, or send your money back or issue a credit code. We will refund the full order value excluding the delivery cost. If you prefer, you can make one exchange free of charge. Once this benefit has been used, the pickup cost and new shipping will be borne by the buyer. The money refund will be done via the same payment method you used at the time of making your purchase.

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Free shipping and returns on all orders to Spain (Peninsula), and to Europe and UK for orders above € 300,00

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